To get help and troubleshoot other Microsoft products and services, enter your problem here. If you can't sign in, click here.įor other help with your Microsoft account and subscriptions, visit Account & Billing Help. To contact us in, you'll need to sign in. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To get support in, click here or select on the menu bar and enter your query. You can also get support from other users in our Community forum, or get help by selecting Contact Support below: Which browsers work with Office for the web and Office Add-ins Still need help? If you're still having problems with signing in, read When you can't sign in to your Microsoft account. On the Enter password page, clear Keep me signed in. Go to the sign-in page and select Sign in.Įnter your email address or phone number and select Next. In, select your account picture at the top of the screen. You’ll need to provide an alternate email address where a Microsoft customer service representative will contact you within 24 hours.If automatically signs you in, turn off automatic sign in. We take your account security seriously and need these details to help us prevent hackers from accessing your account. Provide as much information as you can to help us verify your identity. On the Reset your password page, click I can’t use any of these options, to contact customer support by filling out an online form. If don’t have alternate contact information or it’s out of date, you can still reset your password. I can’t use any of the password reset options You can use our password checker to test the strength of your new password before you use it. Make sure you create a strong, unique password to help keep your account secure. To reset your MSN password, go to the Reset your password page, answer a few questions to verify your identity, and we’ll send a password reset code to your phone or alternate email address. See My account has been hacked, and follow the steps to recover your account. If none of these things worked, your account may be compromised.To verify that you are not a spammer, and increase your email limit, go to the Add a phone webpage to verify your account. This could be the reason you can’t sign-in. To help reduce spam and junk mail, we limit the volume, number of recipients, and type of email that can be sent. Do you see an error message when you sign in? Try resetting Internet Explorer.Before you restart, save your work and close any apps you have open. Check the Service status to make sure the problem isn’t on our end.Make sure Caps Lock is off, passwords are case sensitive.Let’s check a few things before you rest your MSN password: If you’re having trouble signing in, or forgot your password, we can get you back into your account in a couple steps.
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